Store & Shipping

SHIPPING

How Much Is Shipping?

Standard EU Shipping is Free.   

Do You Ship Internationally?

No, currently we only ship to EU member countries. 

How Long Will My Order Take To Be Delivered?

Please allow 1 business day for processing your order. After which, your order will be ready to ship out. It usually takes 2-4 days for the delivery to all EU countries. 

How do I track my package?

We will send you a tracking number when your order ships. Simply visit the carrier's website and enter the tracking number to see the shipping status of your package.

Can I choose another carrier?

When you place your order at Artdecorlux.com, you may choose standard Free EU shipping or express shipping options with DHL, FedEx or UPS. 

Help! There's A Problem With My Shipment!

If there's an issue with your package, please contact our Support Team. Please be sure to include your order and tracking numbers, a brief explanation of the problem, and any case or reference numbers you have started with the carrier. 

Customs Charges

Since all orders are shipped from inside the EU, customers will not pay any customs or import taxes. 

 

PAYMENT

PAYMENT METHODS

How Can I Pay For My Order?

Current payment methods for US orders are Visa, Mastercard, Amex, Discover, and PayPal. 

What Currency Is Displayed On The Website?

Our products are listed in Euro. 

ORDERS

How Do I Order?

Browse through the products that you love, then click "Add to cart" and "Check out". Enter your shipping and billing details and wait for your order to arrived at your doorstep. It is that easy :)

Oh No! I Need To Modify My Order!

Unfortunately, please note that we are only able to make changes to your order if it has not been fulfilled yet. If you want to change anything in your order, please contact us via email info@artdecorlux.com within 6 hours after placing your order. If the order has been shipped, we can no longer make modifications to your order.

SUPPORT

What Is Your Refund Policy?
Art Decor Lux has a 30 day refund policy for all orders placed through artdecorlux.com. If you are not satisfied with your order for any reason, simply contact us for return instructions and a refund. Please note we can only accept returns that are unopened and unused. 

What If I Received A Damaged Product?

We always try source for the best quality products for our customers. However, there are many factors that might have resulted your products to be damaged in the transit.

If you received a defective/damaged item, please kindly contact us by sending an email to info@artdecorlux.com, let us know your problem and please don't forget to attach photos/videos which can clearly show the issue.